FAQ

Refund, Replacement & Order FAQ

At Aurvido, customer satisfaction is our priority. Please review our policy on replacements, cancellations, tracking, and delivery timelines below.

Replacement Policy

If you receive a damaged, faulty, or incorrect item, we will happily send a replacement at no additional cost to you. Please notify us within 14 calendar days of receiving your package.

Replacements are provided under the following conditions:

• Faulty Items: Products that arrive damaged, broken, or defective.

• Lost Parcels: Packages confirmed lost in transit by the carrier.

Note: Aurvido is not responsible for lost or misrouted packages caused by incorrect shipping details entered at checkout. Please double-check your name and delivery address prior to completing your order.

Order Cancellations

• Within 12 Hours: Full cancellations are accepted within 12 hours of purchase.

• After 12 Hours: Orders canceled after 12 hours enter our fulfillment and shipping pipeline and will only be eligible for a partial refund.

Frequently Asked Questions

Do you ship internationally?

Yes, we provide worldwide shipping across all major international regions.

How do I track my package?

Once your order dispatches, you will receive a confirmation email containing your tracking link and carrier information. You can check package progress anytime via our Order Status page or by contacting service@aurvido.com.

How long does shipping take?

• Tier 1 Destinations: 7 to 15 business days (United States, Canada, Australia, United Kingdom, Germany, France, and Western Europe).

• Rest of World: 15 to 25 business days, depending on local customs processing times and regional carrier availability.