📦️ Free Shipping on Orders Over $59 ✈️
Log in

Cart

Your cart is currently empty.

Continue shopping

Total
$0.00 USD

Privacy Policy

Effective Date: November 12, 2024

Last Updated: August 26, 2026

1. Collection of Personal Data

1.1 Personal Data

This Privacy Policy informs you about how Aurvido ("we," "us," or "our") processes your personal data when you visit and shop on our website. Personal data includes any information that can be personally identified with you (e.g., name, address, email address, user behavior). We process this data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

1.2 Data Controller

The data controller pursuant to Art. 4 (7) GDPR is:

  • Company Name: Aurvido

  • Contact Email: service@aurvido.com

2. Processing Data When Visiting Our Website

When accessing our site purely for informational purposes (without registering or placing an order), your browser automatically transmits technical data to our servers. This data is technically necessary to display our website properly and ensure system stability and security (Legal basis: Art. 6 (1) (f) GDPR):

  • IP address

  • Date and time of the request

  • Content of the request (specific page visited)

  • Volume of data transferred

  • Access status / HTTP status code

  • Browser type, language, and operating system

3. Account Registration & Direct Contact

3.1 Contacting Us

When you contact us via email or contact forms, the data you provide (such as your email address, name, and order details) will be processed to respond to your inquiry.

3.2 Customer Account

If you create a customer account with Aurvido, we collect the information you voluntarily provide, including:

  • First and last name

  • Account credentials (email address and encrypted password)

  • Contact details (shipping/billing address, phone number)

  • Purchase history and saved preferences

4. Processing Order & Purchase Data

4.1 Transaction & Order Details

When you place an order, we process data necessary to fulfill your purchase, including:

  • Ordered items, quantities, and transaction value

  • Order ID, delivery status, and tracking numbers

  • Delivery and billing addresses

  • Customer communication regarding complaints, refunds, or support queries

4.2 Payment Information

To process payments, we collect and share relevant details with certified external payment service providers (e.g., Credit Card processors, PayPal). Shared data includes:

  • Selected payment method

  • Billing address

  • Necessary transaction identifiers (e.g., PayPal ID)

5. Cookies & Tracking Technologies

5.1 General Information

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and optimize marketing efforts.

  • Strictly Necessary Cookies: Essential for website function (e.g., shopping cart memory, secure logins). These cannot be disabled.

  • Functional Cookies: Remember your preferences (e.g., language, currency) to customize your experience.

  • Performance & Analytics Cookies: Collect aggregated data on site usage (e.g., Google Analytics) to help us improve performance.

  • Advertising & Targeting Cookies: Used by advertising partners (e.g., Google Ads, Meta Ads) to deliver relevant promotions based on your interests.

5.2 Managing Preferences

You can adjust your cookie settings at any time through your browser settings or via the cookie preferences manager in our website footer.

5.3 Analytics & Remarketing Tools

  • Google Analytics & Ads: Tracks website interactions and serves relevant ads across Google's network. You can opt out via Google Ads Settings or the Google Analytics Opt-out Add-on.

  • Meta (Facebook) Pixel: Helps measure advertising effectiveness and display relevant promotions to lookalike audiences. You can manage preferences directly via your Facebook Ad Settings.

6. Third-Party Data Sharing

We only share your personal data with third parties when necessary for contract execution, operational management, or compliance with legal obligations:

  • E-Commerce & Technical Infrastructure: SHOPLINE and cloud service providers hosting our website.

  • Fulfillment & Logistics: External shipping and courier partners (receiving your name, shipping address, phone number, and tracking email).

  • Payment Gateways: Financial institutions executing your selected payment method.

  • Legal Compliance: Public authorities or law enforcement agencies when mandated by court orders or statutory obligations.

7. Data Retention & Deletion

We store your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention requirements (such as tax and commercial record retention obligations, which may require storing specific transactional records for up to 10 years).

Once your account is closed or the retention period expires, your data will be permanently deleted or securely anonymized.

8. Data Security

We implement rigorous technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. All sensitive data transmitted during checkout or login is encrypted using standard SSL/TLS (Secure Socket Layer) technology.

9. Your Rights

Under applicable data protection laws (including the GDPR), you hold the following rights regarding your personal data:

  • Right of Access: Request information about the personal data we store about you.

  • Right to Rectification: Request corrections to incomplete or inaccurate data.

  • Right to Erasure: Request the deletion of your personal data ("Right to be forgotten").

  • Right to Restrict Processing: Limit how we process your data under specific conditions.

  • Right to Data Portability: Request a copy of your data in a structured, standard format.

  • Right to Object / Withdraw Consent: Revoke consent for processing or object to direct marketing at any time.

To exercise any of these rights, please contact our Data Protection Officer at: service@aurvido.com.