Refund Policy
Return & Refund Policy
At Aurvido, we want you to love your purchase. If you are not completely satisfied, we offer a straightforward 30-day return policy.
30-Day Return Eligibility
You have 30 days from the date of package delivery to request a return. To qualify, your item must be:
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Unused, unworn, and in its original condition
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Packed in its original packaging with all tags attached
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Accompanied by proof of purchase (order confirmation or receipt)
How to Initiate a Return
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Contact our support team at service@aurvido.com with your order number and reason for return.
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Once approved, we will provide you with a return shipping label and detailed instructions on where to send your package.
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Packages sent back without prior authorization will not be accepted.
Issues, Damages & Exchanges
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Damaged or Incorrect Items: Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at service@aurvido.com so we can resolve the issue promptly.
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Exchanges: To receive a replacement quickly, initiate a return for the original item and place a new order online once your return is approved.
Non-Returnable Items
Certain items are non-returnable for safety and hygienic reasons:
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Perishable goods (e.g., food, plants, flowers)
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Custom or personalized orders
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Personal care and beauty items
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Hazardous materials, flammable liquids, or gases
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Final sale items and gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be automatically processed back to your original payment method. Please allow a few business days for your bank or credit card issuer to post the funds.