Outdoor Square Throw Pillow 45cm
FAQ
Refund, Replacement & Order FAQ
At Aurvido, customer satisfaction is our priority. Please review our policy on replacements, cancellations, tracking, and delivery timelines below.
Replacement Policy
If you receive a damaged, faulty, or incorrect item, we will happily send a replacement at no additional cost to you. Please notify us within 14 calendar days of receiving your package.
Replacements are provided under the following conditions:
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Faulty Items: Products that arrive damaged, broken, or defective.
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Lost Parcels: Packages confirmed lost in transit by the carrier.
Note: Aurvido is not responsible for lost or misrouted packages caused by incorrect shipping details entered at checkout. Please double-check your name and delivery address prior to completing your order.
Order Cancellations
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Within 12 Hours: Full cancellations are accepted within 12 hours of purchase.
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After 12 Hours: Orders canceled after 12 hours enter our fulfillment and shipping pipeline and will only be eligible for a partial refund.
Frequently Asked Questions
Do you ship internationally?
Yes, we provide worldwide shipping across all major international regions.
How do I track my package?
Once your order dispatches, you will receive a confirmation email containing your tracking link and carrier information. You can check package progress anytime via our Order Status page or by contacting service@aurvido.com.
How long does shipping take?
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Tier 1 Destinations: 7 to 15 business days (United States, Canada, Australia, United Kingdom, Germany, France, and Western Europe).
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Rest of World: 15 to 25 business days, depending on local customs processing times and regional carrier availability.
Refund Policy
Return & Refund Policy
At Aurvido, we want you to love your purchase. If you are not completely satisfied, we offer a straightforward 30-day return policy.
30-Day Return Eligibility
You have 30 days from the date of package delivery to request a return. To qualify, your item must be:
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Unused, unworn, and in its original condition
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Packed in its original packaging with all tags attached
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Accompanied by proof of purchase (order confirmation or receipt)
How to Initiate a Return
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Contact our support team at service@aurvido.com with your order number and reason for return.
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Once approved, we will provide you with a return shipping label and detailed instructions on where to send your package.
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Packages sent back without prior authorization will not be accepted.
Issues, Damages & Exchanges
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Damaged or Incorrect Items: Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at service@aurvido.com so we can resolve the issue promptly.
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Exchanges: To receive a replacement quickly, initiate a return for the original item and place a new order online once your return is approved.
Non-Returnable Items
Certain items are non-returnable for safety and hygienic reasons:
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Perishable goods (e.g., food, plants, flowers)
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Custom or personalized orders
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Personal care and beauty items
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Hazardous materials, flammable liquids, or gases
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Final sale items and gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be automatically processed back to your original payment method. Please allow a few business days for your bank or credit card issuer to post the funds.
Shipping Policy
At Aurvido, our goal is to deliver an exceptional shopping experience no matter where you are. We ship to thousands of customers worldwide daily, maintaining high responsiveness and reliable service.
Shipping Information & Processing
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Shipping Fee: Free Worldwide Shipping on all orders.
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Carrier Partners: DHL, UPS, FedEx, TNT, and EMS.
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Processing Time: All orders are processed and dispatched within 48 business hours of purchase.
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Estimated Delivery Time: 7 to 12 business days. (Please note that delivery estimates are not guaranteed and may vary depending on local customs handling and carrier conditions).
Important Notes
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Shipping Address Verification: Please ensure your shipping address is accurate prior to completing payment. We ship strictly to the address provided at checkout.
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Force Majeure & Delays: Order fulfillment may be delayed in cases of extreme weather, carrier disruptions, or unavoidable circumstances. We will resume standard processing as soon as conditions permit.
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Damaged Items in Transit: We take every precaution to secure your package. If your item arrives damaged, please report it to us within 3 business days of delivery at service@aurvido.com.
Order Tracking
Once your order is successfully placed, you will receive an Order Acknowledgment email. As soon as your package dispatches, a Shipment Confirmation email will be sent to you containing:
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Order Number & Purchase Details
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Assigned Logistics Carrier
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Official Package Tracking Number(s)
You can track your order directly on the carrier's official portal 24/7.
International Duties & Customs
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Regional Carrier Differences: Available shipping methods may vary by destination. Enter your full delivery address at checkout to view exact shipping options.
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Customs & Import Taxes: International orders may be subject to customs duties, tariffs, or import taxes levied by your local government. Customers are responsible for any applicable local customs fees. For details, please consult your local customs agency.
Return Cancellation Policy
At Aurvido, we strive for complete customer satisfaction. Please review our policies regarding returns, refunds, coupon usage, and order cancellations below.
14-Day Return Policy
We accept return requests within 14 calendar days of order delivery. If 14 days have passed since you received your items, we unfortunately cannot offer a refund or exchange.
Return Eligibility Requirements:
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Items must be unused, unwashed, and in the same condition as received.
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Products must remain in their original packaging.
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Customers are responsible for paying return shipping costs.
Note: Aurvido reserves the right to decline any returned item that shows signs of use or damage not caused by our error.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us immediately:
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Take clear photos demonstrating the defect or incorrect item.
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Email the photos along with your order number to service@aurvido.com.
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Our support team will review your request and send return/replacement instructions via email.
Refunds & Processing
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Refund Amount: Approved refunds cover the merchandise subtotal plus any applicable sales tax paid. Original shipping fees (if applicable) are non-refundable.
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Partial Refunds: Partial refunds may be granted for items returned with missing parts, altered conditions, or slight damage not due to our error.
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Late or Missing Refunds: If your refund has been approved but not yet received:
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Re-check your bank or credit card statement.
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Contact your card issuer; processing and official posting times can vary.
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Contact your bank regarding pending transactions.
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If you have completed these steps and still have not received your funds, contact us at service@aurvido.com.
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Sale Items & Coupon Codes
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Sale & Promotional Items: Only regular-priced items are eligible for refunds. Clearance, final sale, or promotional items cannot be refunded.
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Discount Code Usage:
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Promo codes must be entered at checkout by clicking "Apply" before placing your order.
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Price adjustments cannot be applied retroactively to completed orders or past purchases.
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Only one coupon code can be redeemed per transaction.
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Order Cancellations
Orders can only be canceled within 24 hours of purchase. After 24 hours, the order enters processing and fulfillment, at which point it can no longer be canceled or modified.
